Products Specifications

Support Ticket System

Ticket Support System Software? Is basically a Real Time Solution of Customers Complain, help desk support system which enables the companies, or business to resolve their customers issues efficiently on real time by simplifying automate complaint resolution process with Support Ticket System Management Application?

Ticket Management is an important aspect of Helpdesk management System. Ticket management software always allows the Help Desk to maintain a database to solve and manage their customers’ issues. It carry very crucial information of their customers, provides solutions to the problems.

Product Specifications


It consist 4+ modules that greatly help the admin and users in maintaining clients records, history, and other day to day support ticket information...

User & Registration System

Users can register for an account using the quick and easy register page. Captcha enabled registration page to prevent bots from spamming your site (can be disabled in Admin Panel). Can use native captcha or Google reCaptcha. Users can also register accounts using their Social Network accounts, making it even quicker to sign up to your site! Login System comes with a Forgotten Password page, to allow users to reset their password via email. Prevents spam by making sure the email address is unique and valid. Passwords are encrypted using PHPass library to make sure your data is safe! Can disable registration from Admin Panel, as well as Social Login option. Create Custom Fields to collect extra information about your users.

Ticket System

Users can create tickets either by registering an account or creating as guests. Guest Ticket creation can be turned off in Admin Panel. Create categories and sub-categories (1 level) to help organised your tickets better. Assign staff to particular categories so they only see tickets created in those areas. Get notifications of newly created tickets with the notification system (includes email alerts). Tickets can be rated by users; you can view rated tickets in the Reports section. Easily search tickets on the system using our ajax implemented search system. Each ticket can have a staff member assigned to it. Your Tickets section shows all tickets that have been created in categories you are added to. Your Assigned Tickets section shows all tickets you have been assigned to. Create Custom Fields for tickets to collect extra information. Have custom fields appear for only certain categories. Admin Notes allow staff to put notes on tickets that the client cannot see. Canned Responses allow you to quickly respond to tickets. Merge Ticket Options Track time it takes for a ticket to be marked as closed. Create Custom Statuses for tickets Public marked tickets allow user to view a tickets that are not there’s

Admin Panel

Four different admin layouts: Basic, Titan, Dark Fire, Light Blue. Custom Fields system allows you to add extra fields to registration form. Able to disable registration Able to disable Captcha Option to add Google reCaptcha Change site name, logo and other settings. Able to disable social network login Manage Members allows you to edit, delete and view Member information, such as their IP address, email and when they last logged in. User Roles allow you to create specific permissions for your users. Roles include Admin, Ticket Manager, Ticket Worker, Knowledge Manager and Client. User Groups allow you to sort and categorize members easily. Apply User Groups to Ticket Categories to restrict who can view tickets. Admin Announcements allows you to create announcements in the client area. Email Templates make translating emails much more easier by using our Email Templates option. Email Members area allows you to send emails to all of your registered emails. Select by User Group, Username or All Users. IP Blocking system allows you to block certain IPs from registering accounts and from logging in. Setup Payment Plans, Payment Settings and view Payment Logs for new Micro- Transaction feature. Ticket Settings allow you to customize how your ticket system is handled. Email Piping support for clients (reply to tickets via email + create tickets). Supports iMAP.

Client View

Client View is the default page client logged in users and logged out users see. Allows them to view all their tickets they have created and made. Can view the Knowledge Base and categories. Users can purchase plans that add Premium time to their account. Users can change their user settings, including avatar, name, email and password. Allow users to switch between a language of their choice using our unique Language Switcher.

Connect With Us

Call : +91-80807 07744/+91-97731 11787, Email : info@desidesign.co.in

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